WhatsApp Tagged Sender IDs, Templates and Messages
1. WhatsApp SenderID
After completing the configuration steps, you would be able to see WhatsApp senderID added into the ‘SenderID and Assignment’ table in converse settings along with the ‘Channel Type’ column showing channel type to which the respective senderID belongs. While sending messages, whenever a marketing or sales user selects the value in the “From” number i.e. while selecting the senderID from the list, he will be able to understand senderID to channel tagging based on text UI identifier added in front of senderID as 13833999666 (WhatsApp), 13833999669 (SMS).
2. WhatsApp Templates
When a sales or marketing user is trying to send a WhatsApp message, he will have to first select the senderID tagged with WhatsApp channel. Based upon the senderID selected by the user, the system will load the list of templates having respective channel tagging available in the list of templates dropdown. Along with the list, he should be able to see one more tag on UI as “MTM Template” in front of the template name for all the templates which are marked as WhatsApp registered templates. With this tag, the user would be able to identify WhatsApp registered templates separately.
Please note that WhatsApp 24 hr window condition would be applicable on top of this and according to the recipient session (Inside or outside of the active window), the templates list will be displayed for selection.
3 WhatsApp Outgoing and Incoming Messages
When a marketing or sales user sends an outgoing message using the senderID tagged to WhatsApp channel or receives an incoming message on the senderID tagged to WhatsApp channel, he will be able to see a WhatsApp channel icon tagged with both the messages in the conversation view at the converse desk. Also we have introduced one more column in SMS History as ‘Channel Type’ displaying the communication channel using which he will be able to identify the WhatsApp outgoing and incoming messages in SMS History.
In case of package upgrade scenario, you would see ‘SMS’ channel icon tagged for all existing messages in the converse desk but the channel type field value for all existing messages in SMS-history will appear as blank.
