Converse Dashboard – Team
Refer the following table for more details on Converse Dashboard – Team Report
| Report Name | Description |
| Total Conversations | Displays the number of conversations that the team has managed in the last 30 days. This includes any conversation where at least one message was sent or received. |
| Unread Conversations | Displays the number of conversations that were created in the last 30 days and displays its status as “Unread”. |
| User Reply Pending | Displays all open conversations where the last message was incoming and was received within the last 30 days. |
| Customer Response Awaited | Displays all open conversations where the last message was outgoing and was sent within the last 30 days. |
| New Conversations | Displays the number of conversations that were created in the last 30 days. |
| Closed Conversation | Displays the number of conversations that currently displays its status as “closed” and were created within the last 30 days. |
| Total Conversations by User | Displays the number of conversations that were managed by the team during the last 30 days. |
| New Conversations by User | Displays the number of new conversations that were initiated by the team in the last 30 days. |
| Closed Conversations by User | Displays the number of conversations initiated by the team in the last 30 days and currently displays its status as “Closed”. |
| Average Exchanges by User | Displays the average number of exchanges conducted by the team on closed conversations. An exchange is any message that is sent or received on a conversation. |
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