Consent Status

This dashboard will show you the overall consent status at the org level. It will show the number of known contacts against configured messaging objects who have provided the consent to receive messages.

a. Messaging Object

It is a top-level filter based on the MoC set during SMS-Magic Converse app setup. The list of all ‘Primary MoC’  will appear in the dropdown.

b. Total Messaging 

Based on the filter selected as the Messaging object, the ‘Total messaging’ dashboard will indicate the name as Total Messaging <Messaging Object>’, and will display the  ‘count of unique objects’ in the Salesforce org.

e.g.Here, in the image, the count of total messaging for Contact object, and 6 is the count for the number of messaging contacts.

c. Reachable Opted-in dashboard

Based on the filter selected as the Messaging object, the ‘Reachable opted in’ dashboard, will indicate the name as  ‘Reachable Opted in <Messaging Object>’, and the ‘count of unique objects with consent’, i.e number of opt-in in the Salesforce org.

e.g.in the image, the count for reachable opted in Contact object is 5, also expressed in percentage ie 83%.

d. Consent Status dashboard

Based on the filter selected as the Messaging object, the Consent Status dashboard will show a pie chart depiction of the consent status for Opt-in, opt-out, Pending, unknown and double opt-in. 

The total of all the numbers sum up to 100%

e. Opt-in by Content type

Based on the filter selected as the Messaging object, the chart indicates the ratio of Opt-in to a Total number of contacts and Opt-out to a total number of contacts.   

The sum of Opt-in and opt-out for a Content-type cannot exceed 100%.