Overview

Building message automation has been simplified in SMS-Magic Converse. The easy intuitively designed interface ensures that you manage to automate your message with a few simple clicks.

The illustration below helps to explain how SMS-Magic handles message automation.

• The business users define the automation template for the Salesforce automation tool using Converse Apps. This leaves the Admin free to focus on criteria for triggering messages using process builder & workflows without worrying about templates, SenderIDs, phone numbers, or compliance-related information (Opt-in/Opt-out).
• The Action key, generated while creating the automation template, is assigned to the Process Builder for triggering the automation.
• Messaging attributes, defined in the Automation Template created using Converse Apps, are sent to the process builder or workflow when the defined conditions are met.