Send a Message from Conversation View on a Record Page
- On the Contact Details page, click the contact record whose conversations you want to access.
- Click the section in which you have added the Converse Inbox.
- In the message text area, type your response.
- Click Send.
Refer to the section on Work with Converse Desk for more details on adding the Converse Inbox.
The sender ID and recipient phone number displayed are retrieved from the details used when the message was last sent. You can edit this information if required. 
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