Creating Facebook Templates
According to your use case, you can create templates and tag it to single/multiple channels such as SMS and Facebook Messenger. Once you tag a template to the Facebook Messenger channel, you will have to fill the channel-specific information along with the basic template information. Channel specific information will be only required while mapping template with a use-case specific Message Tag.
You can add templates without mapping them with Message Tag as well, just by tagging them with Facebook Messenger channel where channel-specific information won’t be required and these can be only used for sending Facebook session messages i.e. in the recipients 24 hr active window.
We will be tagging your existing templates with all channels so that you need not have to perform an additional step to use them for Facebook messaging.
1. You must select the checkbox ‘Map this template with Facebook Message Tag?’ only while mapping template with Message Tag.
2. You can refer to the ‘Understanding Facebook Messaging’ section to know more about supported tags and message contents that are allowed and not-allowed against each tag. Please note that usage of these tags outside of the approved use cases may result in restrictions on the Page’s ability to send messages.