Create Campaigns using Converse App
- On the Campaign Builder page, under Campaign Type, click Select from Converse App. The converse app selection fields appear.
- Under Trigger Message, click Select to define the message template that needs to be sent out to trigger customer response during the campaign.
- Hover over the template you wish to add to your campaign and click Select and Modify. The Modify Template panel appears.
- Enter the following details:
- Under Template Name, enter a name for the template.
- Under Template Text, enter the new text you want to assign to the template.
- Under Sender ID, select the relevant Sender ID.
- Click Add to Campaign. The Campaign Builder page appears displaying the selected template.
- Under Converse App, click Select to associate the converse app that will help you run the campaign.
- Hover over the Converse App and then click Modify. The Modify Converse App page appears.
- Click Add Flow to add another message flow. The Message flow edit page appears. For information about adding message flow, see Add Message Flow.
- Click
. - Edit the following details:
- Under Description, enter a brief objective for the campaign.
- Under Sender Id, select the Sender ID to whom you want to send the campaign.
- Under Template, select the existing template.
- Click Edit next to the Template text. The text area appears in the edit mode.
- Type a new template text.
- Click Save. The text is updated.
It is important to test the Sender ID for every template as it varies for different organizations.- Click Save Changes.
- Click Save & Add to Campaign. The Converse App appears in the Campaign Builder page.
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