Assign Conversations
- On the Converse Desk, select a filter.
- Click
on the conversation row you want to assign and then click Assign Conversation from the drop-down menu that appears. - You can also click the icon on the individual message reply panel and then select assign conversations from the drop-down menu that appears to assign single conversations.
- All users to whom you assign conversations need to have full read permissions. Contact your System Administrator to understand the permission status of individual users.
- Select all the conversations that you want to assign.
- Click Assign Conversation. The Assign Conversation dialog box appears displaying the number of conversations you have selected for assigning.
- In the search box, enter the first three initials of the user to whom you want to assign the conversations.
- Select the user name.
- Click Assign. The selected conversations are assigned to the user.
The user to whom the conversation is assigned will receive an email notification.
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