Configure and Assign Sender ID

Sender ID is an alphanumeric name or number that appears on the mobile device and helps to identify the sender of the message. It can be a long code or shortcode that you assign to a single user, multiple users, or a profile. Inbound numbers should be used as the Sender Id to receive replies to your outbound messages.

There are some countries that allow you to send SMS with Alphanumeric Sender ID. To get replies you’ll need to procure an Inbound number and give reply instructions in the text of the SMS you send. For example, Dear Customer, Enjoy the Rewardz Festival on your Credit Card. To know more, SMS ‘JOIN’ to 5676756 and register now. For TnC, please visit http://bit.ly/6463nf’.

You can configure Sender IDs for different organizations, teams, or individuals or Campaigns or Messaging Programs to appear as you want on the customer’s mobile device. 

Add Sender ID

1. On the Sender ID and Assignment page, click Add Sender ID. The New SMS SenderId pop-up window appears.

2. Enter the information in each field. Fields marked with a red asterisk are mandatory. Refer to the following table for more details on individual fields.

3. Click Save.

Edit Sender ID

1. Click the Options icon next to the Sender ID you want to edit.

2. Click Edit. The Edit SMS Sender ID pop-up window appears.

3. Change the information as needed. Fields marked with a red asterisk are mandatory. Refer to the following table for more details on individual fields.

4. Click Save.

Assign Sender ID

1. On the Sender ID and Assignment page, click next to the Sender ID to which you want to assign users. The dropdown menu appears.

2. Click Assign to Users. The Assign to Users popup window appears.

3. Enter at least 3 characters to search for users or profiles.

4. Click Add. The users or profiles are assigned to the Sender ID.

Manage Notifications

1. On the Sender ID and Assignment page, click the Options icon next to the Sender ID for which you want to manage notifications. The dropdown menu appears.

2. Click Manage Notifications.

3. In Recipient, select the recipient who will be notified of receiving an incoming message. Refer to the following table for more details on the available options for notifying recipients.

4. In Email Template, select the email template you want to send with the notification. The Subject and Description fields display the template content.

5. Click Save.

Associate Incoming Number

1. On the Sender ID and Assignment page, click the Options icon next to the Sender ID to which you want to associate an incoming number. The dropdown menu appears.

2. Click Associate Incoming Number. The New Alpha Sender ID Map popup window appears.

 3. For both Outgoing Sender ID and Incoming Sender ID fields, do one of the following:

• Click New SMS Sender ID, to create a new Sender ID.
• Search for the Sender ID that you want to associate with the selected  Sender ID.

4. Click Save to save the Sender ID or Save & New to save it and create another Sender ID.

Configure Notifications

1. Use the Notification on Incoming toggle button to receive notifications for an incoming message. You can disable all notifications by sliding the toggle back.

2. Click View. The View Default Email Template popup appears.

3. Click Close. The  Sender ID and Assignment page appears.

4. Click Change. The Change Default Email Template popup window appears.

5. In Email Template, select a new email template dropdown list, if required.

6. Click Save.