Email to Text – FAQs
- 1. Is setting up an org wide email address Mandatory?
No. Setting up Org Wide Email address is only required when you want to show a specific email address as alias email address while sending out the email notifications.
- 2. Do we trigger email notifications only for SMS or across supported channels?
Yes. Email to text functionality is supported across channels such as SMS, WhatsApp and Facebook etc.
- 3. Do we trigger email notifications only for Incoming text messages or all types of messages?
We do trigger email notifications across all channels for all messages.In the SMS-Magic default template, in case of incoming text messages, we show the message text as received from the recipient but in case of incoming MMS file, we do not show MMS file in the email notification sent.We have one parameter in default email template as ‘Message Type’ which will populate the value as SMS/MMS depending upon type of incoming message received.
- 4. Can we send a file as an attachment in response to email notification received?
No. You will be only able to send ‘Text’ as reply to email notification received.
- 5. Do we auto populate ‘subject’ in case of notification sent using a custom template?
No. We do not auto populate the entire subject line but we add prefix of SMS-history record ID and append ‘From $name/$number via $channel_name’ to the subject line user will add while creating custom template.
- 6. How email to text functionality will behave when senderID is assigned to either multiple people/group of people?
The functionality will work the same way as it works for a single user.Notifications will be sent out to multiple people as per sender ID assignment and responses from all users will be sent back to recipients as separate messages.
- 7. What will happen if a user has an email signature configured with Image/different URLs while sending text in response to received email notification?
URLs, Links will also get sent as a part of text content and images if any configured as a part of signature will get ignored by logic while users response to email notification gets received in Salesforce.