Sender ID and Assignment Overview

A Sender ID is an alphanumeric name or number that appears on the mobile device and helps to identify the sender of the message. It can be a long code or shortcode that you assign to a single user, multiple users, or a profile.

You can configure Sender IDs for different organizations, teams or individuals to appear as you want on the recipient’s mobile device(s).

You can configure the default templates you wish to use to notify the User assigned to a Sender ID on any incoming message.

In case the Sender ID is assigned to multiple users or a profile, the incoming message notification is sent as per the rules defined in the Sender ID assignment settings page.
For example, if the Notification Recipient field displays Last Sender as its value, then the incoming message goes to the last user (within the profile or group of users) who sent the message.

In the Manage Notification pop-up window, you can configure the notification of a Sender ID. You set the recipient of the notification as well as select the email template to be used for notifying the recipients.

To know more about email templates and how to create them, click here.

You can associate an incoming number to a Sender ID only if it is defined for  outgoing messages. Country-wise restrictions determine if the same Sender ID can be used for both incoming or outgoing messages.