Reply to a Message
- Search for the message to which you want to send a reply.
- Click the message. The message reply pane appears displaying all the related conversations.
- Review the message trail, and type a reply.
- View Contacts
- Edit Contacts
- Create New Task
- Create an Opportunity
- Create an Event
- Create a Case
- Assign Conversations – Click to assign a conversation to another user. Refer to section on Assign Conversations for more details.
- Close Conversations – Click to close a conversation.
- Related Conversation – Click to view all the related conversations.
- Click Send.
Fields | Description |
Click to execute CRM actions on a record. You can do the following:
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Click to select from any of the following actions:
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Click to expand the conversation thread details and view it as a separate thread. | |
Click to close the message reply panel. |
You have succesfully replied to the message.
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