Define Character Limit
- Log in to Salesforce and access SMS-Magic Converse.
- Click the Converse Settings tab.
- Select the Conversations section.
- Click General Settings tab.
- Under Character Limit of A Message, slide the toggle button to enable the feature.
- Click Advanced Setting. The Character Limit of a Message pop-up window appears.
- Under Users and Profiles, type any three letters of the User name or profile and select the relevant name from the list that appears.
- Under Enter Character Limit type the maximum number of characters each message sent by the selected user profiles, can contain.
- Click Save. The General Settings tab page appears displaying the modified configurations.
User profiles for which you have enabled the Reply with Canned Responses feature are not able to create and send custom messages. Therefore, it will overwrite all character limits you may have defined for the same User profile. Do not enable the Canned Responses feature if you want to define Character Limits for any specific user profile.
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