Converse Dashboard – User

Refer the following table for more details on the Converse Dashboard – User report.

Report Name	Description
Total Conversations	Displays the number of conversations that the user has managed in the last 30 days. This includes any conversation where at least one message was sent or received during that period.
User Reply Pending	Displays all open conversations where the last message was outgoing and was sent within the last 30 days.
Customer Response Awaited	Displays all open conversations where the last message was outgoing and was sent within the last 30 days.
New Conversations	Displays the number of conversations that were created in the last 30 days.
Conversations – time trend	Displays the list of all open conversations for which user response is pending. An open conversation in which the last message is outgoing displays its status as – User Reply Pending.
Unread Conversations	Displays Conversations that were created in the last 30 days and displays its status as “Unread”.