Automated Conversations

Primary objective of Automated Conversations is to provide quick and accurate response to incoming messages whenever possible. However, automations are also extensively used for Campaigns as well; specially for Drip or Nurture types campaigns.

Auto Response

Auto response can be used for various situations and various objects. In case of a Contact you can setup for sending next set of information when the recipient responds with a specific keyword.

For a Case if you don’t get a response from the recipient in stipulated time then you can send out a reminder. 

Here is the general process flow to setup auto response.

Check the links for more details on different scenarios and use cases.

Automated Campaign Setup

Automation can be used for setting up of different campaigns as well. Here is a sample for setting drip campaign using Marketo

Prerequisite – SMS Converse is integrated in Marketo and Leads from Marketo are synchronised in Salesforce. 

Automation can be used for setting up of different campaigns as well. Here is a sample for setting

Use Cases Covered are below:

Event Triggered Alerts & Reminders 

SMS Converse provides Converse App functionality. This can be used very effectively for bulk  messaging and automated conversations.