User Guide

SMS-Magic Converse User Guide has been written for the end user. This guide covers the SMS-Magic Converse User Journey from end-to-end. We will explore all areas from the basics tasks of sending messages to creating message automation flows, surveys, drip-campaigns, and more.

In SMS-Magic Converse, the available plans are Start your Conversations, Grow your Conversations, and Custom Plans. This section helps you choose your plan and view key metrics in Converse Home.

The Converse Desk provides you with an intuitive, easy-to-use interface. It features a familiar Inbox style, making it simple for users to begin messaging with little or no training. The Converse Desk also features intelligence that guides users to effectively manage and respond to any volume of messaging conversations.

You can send conversation messages from the Converse Desk as well as from your record detail thus establishing one to one conversation with your customers. You can send single SMS or bulk messages to multiple users as part of a bulk SMS campaign. Messages, once created, may be sent at a time and frequency that is suitable for your business need.

In this section, you learn to organize and monitor your conversations.

SMS-Magic Converse has a library of SMS templates that are created for different purposes and you can also create your own templates. It helps you to easily manage and organize all templates that are necessary to conduct messaging campaigns.

Building message automation has been simplified in SMS-Magic Converse. The easy intuitively designed interface ensures that you manage to automate your message with a few simple clicks.

A campaign is a series of activities that you perform in order to promote or sell your products and services to your target audience. The SMS-Magic Converse Campaign Manager module facilitates this critical business need through its intuitive and user-friendly feature catalog.

SMS-Magic Converse provides dashboards that help you view the analytics generated from the message volume.