Messages are sent with incorrect SenderID

Issue Scenario

A user sends a messages using a specific sender ID. However, the recipient receives the message from a different sender ID.


Possible Causes

The following reasons may have caused the issue:

•Sender Id on salesforce is not stored in 1xxxxxxxxxx format (where 1 is the country code)

•You may be sending SMS from a specific sender ID. However, the org has inserted a trigger on SMS History that updates the Sender ID. This is used  for custom use cases, revolving around the round robin assignment of Sender ID.


Solution

Follow the given procedure to resolve the issue:

1.Ensure that that the sender Ids are always stored on Salesforce in plain format prefixed with the country code. This helps to make the sender ID routing logic on portal, work correctly.

2.Review the custom trigger and inform the customer accordingly. You can seek assistance from the CS team . If the issue, still persists, then, consult the dev team.

If the sender ID on salesforce SMS History is displayed correctly, but the message continues to display a different Sender ID, then, check with the portal team for further assistance.

Was This Article Helpful?

1 Comment
  • Adultt dating melbourneNatyri naughgton notoriouus ssex sceneFuckig maay
    mystiAloddrm enis enlargementSexyy griffenFuuck iee font sizeNz escort agenciesJessica alba upsirt
    picsGayy montreal chatBig ggay cock hentaiHoow pornstaars shaveFree youngg giirl porrn forumsSoolo chick
    danciing nakedSimpoly amateurAlll malee naked picturesGiirls with
    yellow short gers spankedPorrn catergoryLaterxt club tgpBlackk annd whote gewisha photosMy firt sexx teachuer italianTeamwork acdtivities ffor
    teensHardfore tribEarloy parentng for tsen mothersKristina mklan biig
    titsSeex training foor freeFrree ccam chat xxxBigg dickk
    fuckimg blondeNuude and natuyrist gir friendsFreee msture skirt galleryPorn tar from
    ft ladaleGallery seex virgin100 pinaay sex scandal purePulic policxy
    paers onn homosexdual marriagePpjotos clitoris

    Alsso visit mmy homepage: jablex.com

Leave a comment

Your email address will not be published. Required fields are marked *

xTo test this chatbot, please submit your details on this page
Note: After submitting your details you will be redirected to this page and access chatbot