Receive SMS
There are two ways to collect responses from incoming numbers:
Once you receive a message, you can see it in the SMS History Module in Zoho CRM—or in the Response tab in the SMS-Magic portal.
- Use the incoming number that corresponds to your Sender ID, so that your recipient can simply reply to the incoming message.
- Mention the incoming number in the SMS message that you’ve sent to your recipient. For example, ”Hi Ted, Please reply back at to confirm your appointment.”
Once you receive a message, you can see it in the SMS History Module in Zoho CRM—or in the Response tab in the SMS-Magic portal.
In Zoho CRM’s SMS History Module, incoming messages can be identified by the entry in the ‘Direction’ column. If the entry is IN, this message is an incoming message. The SMS History Name for incoming message will also have IN prefixed before the SMS History Name.
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