Inbox

Inbox is a list of all the new, read and unread conversations. All these conversations are synced with CRM or database. Keep track of all your conversations, assign conversations and respond to conversations.

Key information visible on the list of conversation:

• Object or module or listwise conversation
• Recipient name
• A snippet of the last sent or received message
• The timestamp of the last message
• New message indicator
• Delivery status of the last message in the thread
  • Single tick: message submitted
  • Double tick: message delivered
  • Error icon: message failed