Zoho CRM

SMS-Magic Zoho Solutions

Engage with your customers & prospects with
flexible multi-channel conversational messaging options

Excellent 840+ Reviews on Marketplace

Have secure and meaningful conversations with your customers, right inside Zoho.

Message your customers on SMS and WhatsApp from Zoho

Enable, centralize and integrate multichannel customer conversations in your Zoho account to help your reps manage high-stakes conversations faster than ever.

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Access all customer conversations
in one place

Centralize all message threads from the outset across customers, channels, agents, and Zoho modules in chronological order. Get reference and context about who the customer is and where they are in the sales cycle.

Help your reps engage customers

Enable your reps for one-to-one customer interactions via desktop and smartphone messaging integrated with Zoho for time-sensitive confirmations, clarifications, or expert advice.
Help your reps engage customers one-on-one
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Send automated WhatsApp and
SMS messages

Trigger automated messages to be sent to customers via WhatsApp or SMS for various time-sensitive communications such as response to new inquiries, meeting confirmations, follow-ups, and more.

Hyper-personalize messages at scale with campaigns

Compose and schedule personalized bulk messages and drip messaging campaigns to reach up to 50,000 records at a time. Include short branded URLs to promote your competencies. Track message opens and click rates.
Hyper-personalize messages at scale with campaigns
Deliver a consistent experience with templates-new

Deliver a consistent experience
with templates

Publish ready-to-use branded message templates for standard customer interactions such as appointment reminders, billing follow-ups, automated alerts, and FAQs.

Manage consent for messaging customers

Simplify multichannel consent management. Capture and update consent information within Zoho through opt-in and opt-out keywords as well as web form integration. Keep a consent audit trail for SMS/MMS, WhatsApp, and more.

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Engage with Zoho,
anytime, anywhere.

Access all customer conversations from your smartphone, delight customers with lightning-fast responses, and keep all consent and customer info synced with your Zoho account.

Start using SMS-Magic mobile app now

Measure the volume and
impact of messaging

Track key customer messaging metrics such as delivery rates, response time, credits usage, agent productivity, and more – all within Zoho. Also, get alerted when these metrics cross thresholds.

Measure the volume and impact of messaging
Set up messaging for Zoho in minutes

Set up messaging for Zoho
in minutes

Install SMS-Magic straight from Zoho Marketplace. Configure your virtual numbers, time zone, business hours, employee roles, and consent preferences. Start messaging records with a phone field from any Zoho module.

Integrate Zoho customer messaging with Zoho applications

Send and receive customer messages from your preferred URLs and apps with the help of SMS-Magic APIs.

  • Zoho desk
  • Zoho recruits
  • Zoho campaigns.

SMS-Magic helps you drive conversations from
your Zoho CRM in multiple ways.

A Trusted Messaging Platform

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Hear from our Customers

Excellent product. Has all the required features. It’s so convenient to use it. Best part: They provide an exceptionally high level of support to their clients.

Studio M Kitchen and Bath

Communicate with your customers on their preferred channels straight from your Zoho account.