“We respond to 10 support messages to every support email – our customers love it.”
Greg Royse
CEO, Tidy
Messaging for
Contact Centers
Manage Messages From Multiple Channels
Omnichannel messaging capabilities allow agents to receive messages from all channels, such as Facebook Messenger, WhatsApp, and SMS, all in one inbox.
Automated Case Routing
Use keyword-based rules to automatically route service requests to the appropriate agent, saving time and hassle.
Immediately Respond
Assure customers you received their request and are working on it with automatic case creation and response messages.
Pivot to 1-on-1 Conversations
Agents can enter any automated message thread to immediately answer questions with interactive conversational messaging.
Full Context Messaging
Agents can view the entire messaging history for customers, giving them the context they need to handle cases quickly and accurately.
Automated Case Updates
Always keep customers informed with automated case updates.
Gain Valuable Feedback
Ask customers to rate their service experiences with quick NPS survey messages and get the feedback you need.
Reply 24 x 7 to clients, convert 40% more deals and boost conversion rates.