See what’s new in our

Winter 2021 Release

Messaging

Facebook Messaging

With 2.5 billion monthly active users, Facebook is the world’s most popular messaging channel. SMS-Magic business solutions help organizations to extend their messaging capabilities and leverage the power of Facebook to easily connect with customers.

Facebook Messaging

Messaging

WhatsApp Messaging

WhatsApp, one of the most globally used messaging applications, has more than 1.5 billions users. By using SMS-Magic business solutions, you can tap into WhatsApp’s reach and connect with users on one of the world’s most popular chat applications.

Whatsapp Messaging

Messaging

Email to Text

With the Email to Text feature, the Sales and Service reps can now reply to inbound messages via email. By using this new service, reps no longer have to switch back and forth between email and Salesforce to communicate with leads, thereby saving time and increasing productivity.

Text Replies to Incoming Email Notifications

Privacy

Multi-channel Compliance

With additional messages channels added, SMS-Magic continues to adjust and improve compliance configurations to ensure adherence to channel-specific rules and policies related to user consent.

Multi-channel Compliance

Easy Navigation

Global Navigation

Global Navigation allows you to interact with all of your application modules from a single interface. Business users can benefit from features such as plan selection and management, Sender ID assignment, utility bar, sidebar, bulk SMS campaigns, and much more.

Ease of Navigation

Get Insights

Analytics Dashboard

The analytics dashboard provides access to 4 different boards including Consent Status dashboard, Opt-Out Analysis, Compliance Enforcement and Agent productivity. Each of the boards show real-time data to help you make informed decisions.

Analytics Dashboard

Easy to Use

Do it Yourself

The Do It Yourself feature gives you the ability to choose and assign Sender IDs on your own, auto-configure the messaging objects, and auto-assign the default Sender ID based on the destination county that you select. Experience messaging right away with the ‘Send a Test Message’ option in the first registration step.

Do It Yourself (DIY)

Messaging

WhatsApp Messaging

WhatsApp, one of the most globally used messaging applications, has more than 1.5 billions users. By using SMS-Magic business solutions, you can tap into WhatsApp’s reach and connect with users on one of the world’s most popular chat applications.

Whatsapp Messaging

Privacy

Multi-channel Compliance

With additional messages channels added, SMS-Magic continues to adjust and improve compliance configurations to ensure adherence to channel-specific rules and policies related to user consent.

Multi-channel Compliance

Get Insights

Analytics Dashboard

The analytics dashboard provides access to 4 different boards including Consent Status dashboard, Opt-Out Analysis, Compliance Enforcement and Agent productivity. Each of the boards show real-time data to help you make informed decisions.

Easy to Use

Do it Yourself

The Do It Yourself feature gives you the ability to choose and assign Sender IDs on your own, auto-configure the messaging objects, and auto-assign the default Sender ID based on the destination county that you select. Experience messaging right away with the ‘Send a Test Message’ option in the first registration step.

Do It Yourself (DIY)

We’d be happy to help!

If you’d like to learn more about our solutions download one-pager or contact sales