One of our team members recently woke up to an early-morning disaster – her coffee maker had died during the night. No coffee. Only flashing numbers on the display. She immediately contacted the manufacturer. Here’s what happened: The company asked for proof of purchase. She found her Amazon receipt and sent it. They asked what
One of our team members recently had carpet installed in her home. The new carpet is beautiful, but the installation experience was a nightmare. Her tale of woe included missed phone calls and lost emails while she was trying to schedule installation and a costly miscommunication on the day of installation. She had a really
In order to stand out and gain the loyalty of customers today you must provide exceptional service experiences. One powerful tool that can help is text messaging for contact centers. By adding text messaging to your contact center communications you will increase customer satisfaction and at the same time reduce your operational costs. According to
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