Sub Processors

Sub-processor NameServiceLocation of ProcessingApplicable forType of Data Shared
AircallAWSAWS US West servers in Oregon, USAAll customers in US & North AmericaCustomer phone number
CalendlyMultipurpose Booking Meetings forUSAAll customers ( Who booked demo )Email, Name, Product Choice, Number of employees and Phone Number
Telecom Partners (Aus)Sending text messages and voice call alerts to individuals, or multiple persons simultaneouslyAustraliaAll customers in APAC1. Phone number
2. Message content
Telecom Partners (Europe)Sending text messages and voice call alerts to individuals, or multiple persons simultaneouslyEuropeAll customers in EUROPE1. Phone number
2. Message content
Telecom Partners (USA)Sending text messages and voice call alerts to individuals, or multiple persons simultaneouslyUSAAll customers in US & North America1. Phone number
2. Message content
DatadogMonitoring Messages Queue & EC2 resourcesINDInternalRabbitmq Queue logs EC2 instance CPU, Memory & Disk, logs
DocusignContract administration and signature toolUSADigitally signing documentsThe documents loaded via Docusign
Fresh DeskTicketingRegional AWS infrastructureNANo customer data is processed
MailChimpEmails sent from PlatformINDAll customersTo send application public email
Match My EmailSyncs emails from Rep’s Gmail inboxes into the CRM based on contactsUS, EUInternal UsersInbound/Sent Emails
PardotFor Marketing Data ManagementSalesforce-Managed data centers All customersEmail and customer activity 
Quick BooksFinancial bookkeepingUSAAll customersLoading all transactions- financial
SalesforceFor Customer Relationship ManagementUSAAllAll Client/Prospect related information & interaction
SlackMessenger used for Internal as well as Client CommunicationsDefault USA (with option of data residency )All1. Phone number
2. Email address
StripePayment gatewayUSA, IrelandSelected customersCredit/Debit card details
TypeformOnline form building services. We are using it to collect the customer requirements for configurations.Virginia, USAAllEmail ID
ZapierMarketing AutomationUSAAll the customersEmail ID
ZohoBilling SystemUSAAll the customers1. Account name
2. Account ID
3. Billing address
4. Customer bills payable
Zoom VideoVirtual meetingsUSAAll the customers opting video callEmail address
BitlyURL shortening & link managementUSANo customer dataNo customer data