Sub Processors

Sub-processor Name Service Location of Processing Applicable for Type of Data Shared
Aircall AWS AWS US West servers in Oregon, USA All customers in US & North America Customer phone number
Calendly Multipurpose Booking Meetings for USA All customers ( Who booked demo ) Email, Name, Product Choice, Number of employees and Phone Number
Telecom Partners (Aus) Sending text messages and voice call alerts to individuals, or multiple persons simultaneously Australia All customers in APAC 1. Phone number
2. Message content
Telecom Partners (Europe) Sending text messages and voice call alerts to individuals, or multiple persons simultaneously Europe All customers in EUROPE 1. Phone number
2. Message content
Telecom Partners (USA) Sending text messages and voice call alerts to individuals, or multiple persons simultaneously USA All customers in US & North America 1. Phone number
2. Message content
Datadog Monitoring Messages Queue & EC2 resources IND Internal Rabbitmq Queue logs EC2 instance CPU, Memory & Disk, logs
Docusign Contract administration and signature tool USA Digitally signing documents The documents loaded via Docusign
Fresh Desk Ticketing Regional AWS infrastructure NA No customer data is processed
MailChimp Emails sent from Platform IND All customers To send application public email
Match My Email Syncs emails from Rep’s Gmail inboxes into the CRM based on contacts US, EU Internal Users Inbound/Sent Emails
Pardot For Marketing Data Management Salesforce-Managed data centers  All customers Email and customer activity 
Quick Books Financial bookkeeping USA All customers Loading all transactions- financial
Salesforce For Customer Relationship Management USA All All Client/Prospect related information & interaction
Slack Messenger used for Internal as well as Client Communications Default USA (with option of data residency ) All 1. Phone number
2. Email address
Stripe Payment gateway USA, Ireland Selected customers Credit/Debit card details
Typeform Online form building services. We are using it to collect the customer requirements for configurations. Virginia, USA All Email ID
Zapier Marketing Automation USA All the customers Email ID
Zoho Billing System USA All the customers 1. Account name
2. Account ID
3. Billing address
4. Customer bills payable
Zoom Video Virtual meetings USA All the customers opting video call Email address
Bitly URL shortening & link management USA No customer data No customer data