Alert and Subscription Management

This section enables you to create condition-based rules to generate alerts. When a rule condition is evaluated to TRUE an alert is generated and an email is sent to the registered email address as a notification. A list of alerts generated is visible in the Alert History tab.

Create an Alert

  1. Click on the Alerts button on the Dashboard to move to the Alerts and Subscription Management screen
  2. Click on the Add New Alert button
  3. Select alert evaluation frequency in the “from” and “to” fields for hourly alerts
  4. Select alert evaluation frequency “at” time for daily and weekly alerts
  5. Select day(s) for sending the alert 
  6. Select “IF” condition
  7. Select “Operator” value
  8. Set the “Trigger” value
  9. Set the value for “In last” field
  10. Select value for “Hours / Days
  11. Select AND/OR in the Alert you were creating above to add in additional condition and follow step 6 to step 10
  12. Click on the Done button
  13. A new Rule is now created in the list of “Alert Subscription
IF CONDITION OPTIONSDESCRIPTION
Number of outgoing messagesDisplays the total number of messages sent excluding queued messages (outgoing messages).
Message delivery success rate Displays graphical representation of the rate of successfully delivered messages excluding queued messages.
Total credits usedDisplays the total number of credits used to send messages.
Total number of outgoing messages failed Number of outgoing messages minus the total number of successfully delivered messages.
Number of incoming messagesDisplays the number of incoming messages received and synced successfully with the CRM.
Average Credits used per messageTotal credits used divided by the number of outgoing messages.

Edit an Alert

  1. Click on theicon on the Alert that you would like to edit and click on the Edit button
  2. Select alert evaluation frequency “from” and “to” time for hourly alerts
  3. Select alert evaluation frequency “at” time for daily and weekly alerts
  4. Select day(s) for sending the Alert
  5. Select “IF” condition
  6. Select “Operator” value
  7. Set the “Trigger” value
  8. Set the value for “In last
  9. Select value for “Hours / Days
  10. Select AND/OR in the Alert you were creating above to add in additional condition and follow step 2 to step 9
  11. Click on the Save Changes button

Delete an Alert

  1. Click on the icon on the Alert that you would like to delete and click on the Delete button
  2. Click on the Confirm button and the Alert will be deleted
Note: To disable the alert, click on the toggle adjacent in the alert.

Was This Article Helpful?

xTo test this chatbot, please submit your details on this page
Note: After submitting your details you will be redirected to this page and access chatbot