Alert and Subscription Management
This section enables you to create condition-based rules to generate alerts. When a rule condition is evaluated to TRUE an alert is generated and an email is sent to the registered email address as a notification. A list of alerts generated is visible in the Alert History tab.
Create an Alert
- Click on the Alerts button on the Dashboard to move to the Alerts and Subscription Management screen
- Click on the Add New Alert button
- Select alert evaluation frequency in the “from” and “to” fields for hourly alerts
- Select alert evaluation frequency “at” time for daily and weekly alerts
- Select day(s) for sending the alert
- Select “IF” condition
- Select “Operator” value
- Set the “Trigger” value
- Set the value for “In last” field
- Select value for “Hours / Days“
- Select AND/OR in the Alert you were creating above to add in additional condition and follow step 6 to step 10
- Click on the Done button
- A new Rule is now created in the list of “Alert Subscription”
IF CONDITION OPTIONS | DESCRIPTION |
Number of outgoing messages | Displays the total number of messages sent excluding queued messages (outgoing messages). |
Message delivery success rate | Displays graphical representation of the rate of successfully delivered messages excluding queued messages. |
Total credits used | Displays the total number of credits used to send messages. |
Total number of outgoing messages failed | Number of outgoing messages minus the total number of successfully delivered messages. |
Number of incoming messages | Displays the number of incoming messages received and synced successfully with the CRM. |
Average Credits used per message | Total credits used divided by the number of outgoing messages. |
Edit an Alert
- Click on theicon on the Alert that you would like to edit and click on the Edit button
- Select alert evaluation frequency “from” and “to” time for hourly alerts
- Select alert evaluation frequency “at” time for daily and weekly alerts
- Select day(s) for sending the Alert
- Select “IF” condition
- Select “Operator” value
- Set the “Trigger” value
- Set the value for “In last“
- Select value for “Hours / Days“
- Select AND/OR in the Alert you were creating above to add in additional condition and follow step 2 to step 9
- Click on the Save Changes button
Delete an Alert
- Click on the icon on the Alert that you would like to delete and click on the Delete button
- Click on the Confirm button and the Alert will be deleted