Setup Subscription Management

This section helps you keep a track of your recipient’s status in the National Do Not Call Registry. You can track the subscribed customers and manage your keywords at the same time.

Being compliant with Anti-spam guidelines makes sure that you only send  messages to customers who have subscribed to your services.  SMS Subscription management protects your brand from accusations of spam or unethical practices.

Enable or Disable the Subscription Management using the toggle button in the top right corner of the screen.

SMS-Magic allows you to choose an Opt-Out preference, based on which the customers will be considered unsubscribed and we will not be sending messages to them from your account.

1. System Wide Opt-Out

Sender ID won’t be taken into consideration while sending SMS. If a particular number is opted-out then messages won’t be sent from any of the numbers.

2. Sender-ID wise Opt-Out

Subscription status would be based on a particular sender ID. Also, the user would be able to send a message from a different Sender ID.

You can manage your Subscription List in 2 ways –

1. Add Single Subscriber and the subscription status manually
2. Import Subscriber and their subscription status from a CSV

To add a Subscriber manually, follow the below steps –

• Click on Add Subscriber(s)
• Select Add Single Subscriber. By default, it will be selected
• Enter Mobile Number of the subscriber
• Enter the subscription status of the subscriber (Subscribed / Unsubscribed)
• Select a source from where you obtained the subscription status of the subscriber
• Add a source description if required
• In case of Sender-ID wise Opt-Out preference, add a Sender ID for which you want to add the subscriber. In the case of System-Wide Opt-Out, adding Sender Id is optional.
• Click on the ‘Add’ button

To import a CSV with subscribers and their subscription status, follow the below steps –

• Click on Add Subscriber(s)
• Select Import from CSV
• Upload a CSV file 

• Download the Sample CSV file to upload a CSV which is in the same format as the Sample file.
• Click on the ‘Upload’ button
• The summary of the number of Successful and Failed upload of records will be shown

You can search using a Phone or a Mobile Number in the List of Subscribers, to find out the subscription status of a desired customer. A count of Subscribed and Unsubscribed customer is shown on the top of the list.

Download Subscription List

The consents of your customer can be downloaded in CSV file format using Download Subscription List capability. You can download a subscription list over a period of 6 months from the available subscribers data.

Follow the below steps to download your Subscription List created over a period of time –

1. Click on Download List

2. Select Start Date and End date.

3. Click on Download.

The Subscription List for the selected time period will be downloaded on your Browser.

Keyword Management

You can manage your subscriptions by defining keywords. When you receive a keyword in the incoming message the subscription is registered against the response automatically.

The defined auto-responses will be sent as per the keywords received.

You have a few pre-existing Keyword of following types–

1. Opt-Out – STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT

On receiving any of the above Keywords, the customer is marked as Unsubscribed.

2. Opt-In – START, SUBSCRIBE

On receiving any of the above Keywords, the customer is marked as Subscribed.

3. Help – HELP

On receiving the above Keyword, the auto-reply set will be sent. The customer’s mobile number will not be added to the Subscription List.

You can see the Auto Replies defined at each Keyword. Enable or Disable the Auto-Reply by using the Toggle Button given next to each Keyword.

To Modify the Auto-Reply message, click on Modify. Add a Custom Reply for the Keyword and click on the ‘Save’ button.

To Delete the Keyword, click on the ‘Delete’ button. Click Yes on the Confirmation dialog.

Add Custom Keyword

To add a Custom Keyword follow the below steps –

• Click on Add Custom Keyword
• Select the Keyword Type from the values Opt-Out, Opt-In, and Help
• Enter a Keyword and a Custom Reply
• Click Add and the Custom Keyword will get added in the list below the selected Keyword type.