One of our favorite companies (and long-term customers) sends personal, one-on-one texts every day. Because of the nature of their work (they’re lawyers), they interact with clients for several weeks or several months at a time, so building a relationship is critical. Not every client gets a text message every day, but members of the
As 2021 winds down, many of us are contemplating our jobs, our communities, our friends, and our lives. Fortunately, we have access to thoughtful, interesting, funny people who have recorded TED talks about the “ah-ha” moments in their lives. Take a few minutes and spend time with speakers who can offer a new perspective –
One of our team members recently had carpet installed in her home. The new carpet is beautiful, but the installation experience was a nightmare. Her tale of woe included missed phone calls and lost emails while she was trying to schedule installation and a costly miscommunication on the day of installation. She had a really
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