Nearly 90% of customers waste a full 24-hour day on hold with contact centers each year. That’s not exactly a great brand experience, is it? When you buy the best SMS for your contact center, you accelerate response and resolution, creating important competitive advantage. SMS messaging is also how your audience wants to communicate. 79%
Customer support teams are the front line for your business engine. When you use a SMS tool for call centers to solve customer issues effectively and quickly, you organically generate new sales opportunities and improve your brand experience. Today, customers expect top notch customer support. You can make your contact center a competitive weapon with
Sales teams are accustomed to leveraging emails and phone calls to communicate with their prospects. The challenge is that it’s becoming more and more difficult to engage and nurture leads because people are too busy for phone calls and emails often go unread. That’s why it’s so important to blend SMS into your sales processes
SMS messages are so much more than just quick messages. For sales reps, text messaging is a key way to beat your competition to the deal. Isn’t that what it’s all about, after all? Business text messaging changes the way you’ll think about sales. From powering responses 24 x 7 to enabling personalized conversations to
When you use SMS messages with email, you will attract more leads. You’ll also engage more of your pipeline to actually read and digest your content, moving them more quickly through your pipeline and into sales. As we described in our last post, When to Use Text Messaging vs. Email in Marketing, there are many
One of the regular questions we get is about how business text messaging is better than personal SMS messages, or how it’s different. We’ve all become so accustomed to our personal texting on our cell phones, we assume that’s what we use for business texting. That’s not the case. Can you imagine trying to respond
How do you decide when to use text messaging vs. email for your marketing programs? Or should you use them both as part of your campaigns? The answer is, it depends. Your choice should revolve around the specific goals of your program, the audiences you want to engage with and the type of content you’ll
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