Have you noticed all the promises messaging companies have been making about how easy their product is to use? One reviewer we saw recently said he was delighted when he set up a new messaging service and could send a text message to his own phone. We’re delighted for him, too, but we wonder if
Business is quickly changing, and ensuring your customers are loyal and happy is increasingly important. Text messaging helps you retain customers through a clear and quick communication channel. With recent events, customer support teams have seen an influx of support tickets, cancellations, returns, service disruptions, and heightened levels of uncertainty. A recent report showed increases
We all know that fast response times and personalized conversations are winning factors in closing deals. Using SMS messages in Salesforce helps you optimize your communication to win over customers and ultimately drive revenue. Research shows that 80% of sales require 5 follow-ups and 44% of reps give up after the first follow-up. On top
Integrating messaging with your CRM allows you to generate conversations across many channels, including text messaging, Facebook and WhatsApp. It’s the easiest way to connect with your audience via their preferred channel. The use of digital channels is growing increasingly. Sales leaders on average rate digital channels approximately twice as important now as they were
We all know that text message marketing is a great way to connect with your audience, especially in the current business climate. But, with more companies jumping on board with text messaging, you want to make sure your messages are clear, to the point, and unintrusive. You don’t want customers or leads opting out just
The landscape of how businesses interact with customers is quickly shifting. In order to compete, companies are pivoting their business models and searching for ways to drive revenue. At the center of all of these changes one thing continues to ring true, customer loyalty and satisfaction are more important than ever before. “While good customer
This time of global pandemic and social distancing has proven the importance of digital readiness for businesses. In order to continue generating revenue, companies must have the infrastructure to support this massive shift to a completely digitized world. SMS is proving to be one of the most important and effective ways to communicate with customers
Adding multiple digital channels to your communication efforts can feel like a lot of work, but it’s the best way to engage your audience, especially in moments of crisis. Omnichannel messaging allows you to reach out and keep your audience up to date seamlessly, using whatever channel each individual prefers. That means you continue to
Research shows that 78% of consumers say receiving a text message is the fastest way to reach them for important service updates and purchases. When it’s time to deliver critical information to your audience, texting is clearly the best way to communicate. Text messaging automation takes it one step further to ensure that your message
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