With text messaging you will stand out from your competitors by creating memorable and personal experiences through a preferred communication channel. This leads to a loyal customer base, and ultimately, more sales for your business. Did you know 9 out of 10 consumers prefer text messaging over other channels? And with a 98% open rate
The landscape of how businesses interact with customers is quickly shifting. In order to compete, companies are pivoting their business models and searching for ways to drive revenue. At the center of all of these changes one thing continues to ring true, customer loyalty and satisfaction are more important than ever before. “While good customer
This time of global pandemic and social distancing has proven the importance of digital readiness for businesses. In order to continue generating revenue, companies must have the infrastructure to support this massive shift to a completely digitized world. SMS is proving to be one of the most important and effective ways to communicate with customers
Adding multiple digital channels to your communication efforts can feel like a lot of work, but it’s the best way to engage your audience, especially in moments of crisis. Omnichannel messaging allows you to reach out and keep your audience up to date seamlessly, using whatever channel each individual prefers. That means you continue to
We all know that text messaging compliance is a big deal. If not followed correctly you can face fines, lawsuits, angry customers, and loss of revenue. That said, in emergencies, those regulations have exceptions. During emergencies, such as the global pandemic we are currently experiencing, you can actually text people who have opted-out, something that
During times of crisis, it’s more important than ever to ensure communication channels are open and properly used. Text messaging is a great way to reach out and communicate with your audience about updates and critical information. Text messaging is a powerful tool to build and maintain strong relationships. Today, when people are feeling isolated
In creating a winning customer experience, personalization is key. Automated messaging allows you to create unique, hyper-personalized conversations that will lead to measurable results for your company. Research shows 42% of Americans say that if a company doesn’t provide them with a personalized experience, they’re likely to switch brands. But what’s really interesting is that
When most customer experiences and satisfaction are declining, an automated message solution can dramatically improve how you interact with your customers. Research shows 59% of customers say that they have higher expectations for customer support than they had a year ago. And did you know that $75 billion is lost by businesses annually due to
Automated sales messaging can save you hours of time spent on tedious, manual tasks. Instead, your sales reps can spend that time giving customers a personal touch to improve sales results. The right omnichannel sales messaging solution will give your agents insights to immediately respond and engage with a powerful customer experience, while handling 10x
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