{"id":484,"date":"2019-10-04T04:49:54","date_gmt":"2019-10-04T04:49:54","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/zoho\/?post_type=lsvr_kba&#038;p=484"},"modified":"2020-04-24T05:20:31","modified_gmt":"2020-04-24T05:20:31","slug":"receive-sms","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/zoho\/knowledge-base\/receive-sms\/","title":{"rendered":"Receive SMS"},"content":{"rendered":"\n<span>\nThere are two ways to collect responses from incoming numbers:\n<\/span>\n<ul>\n<li>Use the incoming number that corresponds to your Sender ID, so that your recipient can simply reply to the incoming message.<\/li>\n<li>Mention the incoming number in the SMS message that you\u2019ve sent to your recipient. For example, \u201dHi Ted, Please reply back at  to confirm your appointment.\u201d<\/li>\n<\/ul>\n<img decoding=\"async\" src=\"https:\/\/staging.txtbox.in\/docs\/zoho\/wp-content\/uploads\/sites\/3\/2019\/10\/receive-sms-1.png\" \/>\n<span>\nOnce you receive a message, you can see it in the SMS History Module in Zoho CRM\u2014or in the Response tab in the SMS-Magic portal.\n<\/span>\n<br>\n<img decoding=\"async\" src=\"https:\/\/staging.txtbox.in\/docs\/zoho\/wp-content\/uploads\/sites\/3\/2019\/10\/receive-sms-2.png\" \/>\n<br>\n<div class=\"c-alert-message\">\nIn Zoho CRM\u2019s SMS History Module, incoming messages can be identified by the entry in the \u2018Direction\u2019 column. If the entry is IN, this message is an incoming message. The SMS History Name for incoming message will also have IN prefixed before the SMS History Name.\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>There are two ways to collect responses from incoming numbers: Use the incoming number that corresponds to your Sender ID, so that your recipient can simply reply to the incoming message. Mention the incoming number in the SMS message that you\u2019ve sent to your recipient. For example, \u201dHi Ted, Please reply back at to confirm [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[26],"lsvr_kba_tag":[39,32],"class_list":["post-484","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-zoho-receive-sms","lsvr_kba_tag-receive-sms","lsvr_kba_tag-zoho"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/zoho\/wp-json\/wp\/v2\/lsvr_kba\/484","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/zoho\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/zoho\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/zoho\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/zoho\/wp-json\/wp\/v2\/comments?post=484"}],"version-history":[{"count":1,"href":"https:\/\/staging.txtbox.in\/docs\/zoho\/wp-json\/wp\/v2\/lsvr_kba\/484\/revisions"}],"predecessor-version":[{"id":487,"href":"https:\/\/staging.txtbox.in\/docs\/zoho\/wp-json\/wp\/v2\/lsvr_kba\/484\/revisions\/487"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/zoho\/wp-json\/wp\/v2\/media?parent=484"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/zoho\/wp-json\/wp\/v2\/lsvr_kba_cat?post=484"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/zoho\/wp-json\/wp\/v2\/lsvr_kba_tag?post=484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}