{"id":508,"date":"2019-10-09T12:12:10","date_gmt":"2019-10-09T12:12:10","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce-quickstart\/?post_type=lsvr_kba&#038;p=508"},"modified":"2020-04-24T05:20:49","modified_gmt":"2020-04-24T05:20:49","slug":"setup-keyword-based-auto-responses","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/knowledge-base\/setup-keyword-based-auto-responses\/","title":{"rendered":"Setup Keyword-Based Auto Responses"},"content":{"rendered":"\n<p>Keyword-based automation is the automatic sending or triggering of text messages to individuals or groups of people based on certain keywords. You can configure keyword-based automation when messages are triggered on a specific date and for a particular event. This is similar to running drip campaigns. Keyword-based automation saves time while ensuring that your customers instantly get the right response and your lists are accurately updated based on the keywords in your received messages. As a business user, you can define the automation template in the Converse App which can be used to make it work with process builder and workflows. <\/p>\n\n\n\n<figure class=\"wp-block-gallery columns-1 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"950\" height=\"252\" src=\"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-content\/uploads\/sites\/4\/2019\/12\/AutoResponse.jpg\" alt=\"\" data-id=\"862\" class=\"wp-image-862\" srcset=\"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-content\/uploads\/sites\/4\/2019\/12\/AutoResponse.jpg 950w, https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-content\/uploads\/sites\/4\/2019\/12\/AutoResponse-300x80.jpg 300w, https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-content\/uploads\/sites\/4\/2019\/12\/AutoResponse-768x204.jpg 768w\" sizes=\"auto, (max-width: 950px) 100vw, 950px\" \/><\/figure><\/li><\/ul><\/figure>\n\n\n\n<p>For more information about keyword-based automation, see  <a href=\"https:\/\/www.sms-magic.com\/docs\/salesforce\/knowledge-base\/keyword-based-automation-2\/\">Keyword-Based Automation<\/a>.<br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Keyword-based automation is the automatic sending or triggering of text messages to individuals or groups of people based on certain keywords. You can configure keyword-based automation when messages are triggered on a specific date and for a particular event. This is similar to running drip campaigns. Keyword-based automation saves time while ensuring that your customers [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[31],"lsvr_kba_tag":[],"class_list":["post-508","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-automation-and-bulk-messaging"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-json\/wp\/v2\/lsvr_kba\/508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-json\/wp\/v2\/comments?post=508"}],"version-history":[{"count":9,"href":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-json\/wp\/v2\/lsvr_kba\/508\/revisions"}],"predecessor-version":[{"id":881,"href":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-json\/wp\/v2\/lsvr_kba\/508\/revisions\/881"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-json\/wp\/v2\/media?parent=508"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-json\/wp\/v2\/lsvr_kba_cat?post=508"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-json\/wp\/v2\/lsvr_kba_tag?post=508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}