{"id":503,"date":"2019-10-09T12:10:06","date_gmt":"2019-10-09T12:10:06","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce-quickstart\/?post_type=lsvr_kba&p=503"},"modified":"2020-04-24T05:20:49","modified_gmt":"2020-04-24T05:20:49","slug":"automated-conversations","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/knowledge-base\/automated-conversations\/","title":{"rendered":"Automated Conversations"},"content":{"rendered":"\n

The primary objective of automated conversations is to provide a quick and accurate response to incoming messages whenever possible. However, automation is also extensively used for campaigns as well, especially for drip or nurture campaigns.<\/p>\n\n\n\n

Auto Response<\/h4>\n\n\n\n

Auto-response can be used for various situations and various objects. In case of a Contact, you can set up for sending the next set of information when the recipient responds with a specific keyword.<\/p>\n\n\n\n

For a Case,<\/em> if you don\u2019t get a response from the recipient in stipulated time then you can send out a reminder. <\/p>\n\n\n\n

Here is the general process flow to set up auto-response:<\/p>\n\n\n\n

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Automated Campaign Setup<\/h4>\n\n\n\n

Automation can be used for setting up different campaigns as well. Here is a sample for setting a drip campaign using Marketo.<\/p>\n\n\n\n

Prerequisite \u2013 SMS-Magic Converse is integrated with Marketo and Leads from Marketo are synchronized in Salesforce. <\/p>\n\n\n\n

Automation can be used for setting up different campaigns as well as follows:<\/p>\n\n\n\n