{"id":448,"date":"2019-10-09T11:37:51","date_gmt":"2019-10-09T11:37:51","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce-quickstart\/?post_type=lsvr_kba&#038;p=448"},"modified":"2020-04-24T05:20:50","modified_gmt":"2020-04-24T05:20:50","slug":"configure-conversation-view-on-page-layouts","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/knowledge-base\/configure-conversation-view-on-page-layouts\/","title":{"rendered":"Configure Converse Inbox on Page Layouts"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p><strong>Converse Inbox<\/strong>  (available with Grow):  You can get notified about incoming messages from multiple places when you use Converse Inbox. Converse Inbox shows a list of all SMS Conversations and prompts or alerts on a new message, in a single list inside Salesforce very much like an email Inbox. <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Alerts you of new incoming SMS<\/li><li>Shows list of all (My) Unread and New Conversations&nbsp;<\/li><\/ul>\n\n\n\n<p><strong>Notification<\/strong>&nbsp;(available with Start) \u2013 This shows a list of all unread incoming messages and gives you the capability to reply to incomings. You can configure this component&nbsp;on your utility bar in the lightning or Classic version. The Notification:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Alerts you of new incoming SMS<\/li><li>Shows list of all (My) Unread and New messages<\/li><\/ul>\n\n\n\n<p>It is a&nbsp;compact version of the Converse Desk&nbsp;with minimal functionality focusing on reading and replying to the unread and new messages. For Salesforce Lightning,&nbsp; you can configure the Converse Inbox in the Lightning Utility Bar, and for Salesforce Classic, you can set it up in the Classic Side Panel.&nbsp;<\/p>\n\n\n\n<p> You can configure the&nbsp;Inbox on your Utility bar in lightning or Classic side Panel in Classic version.&nbsp; To add Converse Inbox to Salesforce Classic and Salesforce Lightning, see <a rel=\"noreferrer noopener\" aria-label=\"Configure Converse Inbox (opens in a new tab)\" href=\"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base-category\/configure-converse-inbox\/\" target=\"_blank\">Configure Converse Inbox<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Converse Inbox (available with Grow): You can get notified about incoming messages from multiple places when you use Converse Inbox. Converse Inbox shows a list of all SMS Conversations and prompts or alerts on a new message, in a single list inside Salesforce very much like an email Inbox. Alerts you of new incoming SMS [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[24],"lsvr_kba_tag":[],"class_list":["post-448","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-configure-message-objects-send-sms-bulk-sms-buttons-conversation-view-more"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-json\/wp\/v2\/lsvr_kba\/448","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-json\/wp\/v2\/comments?post=448"}],"version-history":[{"count":14,"href":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-json\/wp\/v2\/lsvr_kba\/448\/revisions"}],"predecessor-version":[{"id":825,"href":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-json\/wp\/v2\/lsvr_kba\/448\/revisions\/825"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-json\/wp\/v2\/media?parent=448"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-json\/wp\/v2\/lsvr_kba_cat?post=448"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/sf-quickstart\/wp-json\/wp\/v2\/lsvr_kba_tag?post=448"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}