{"id":980,"date":"2019-09-26T09:23:42","date_gmt":"2019-09-26T09:23:42","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce\/?post_type=lsvr_kba&#038;p=980"},"modified":"2020-04-24T05:19:05","modified_gmt":"2020-04-24T05:19:05","slug":"search-converse-desk","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/search-converse-desk\/","title":{"rendered":"Search Conversations in Converse Desk"},"content":{"rendered":"\n<p>The Global Search field helps you filter all the conversations available within\u00a0Converse Desk\u00a0to find a specific conversation. You can type in a minimum of three letters or any three digits of a record\u2019s phone number in the field to display possible matches to choose from.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">To Search Conversations in Converse Desk:<\/h4>\n\n\n\n<ol class=\"wp-block-list\"><li>Log in to the\u00a0SMS-Magic Converse.<\/li><li>Click the\u00a0<strong>Converse Desk\u00a0<\/strong>tab.<\/li><li>Type the first three letters or any three digits of the phone number in the\u00a0<strong>Search<\/strong>\u00a0field.<\/li><li>Select from the displayed results.<\/li><li>The conversation list view displays possible matches.<\/li><\/ol>\n\n\n\n<div class=\"c-alert-message\">\nClick <img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/08\/search-conversations-1.59-1.jpg\"> to refresh the Converse Desk  view and check for new incoming messages.\n<\/div>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/08\/search-conversations-1.59-2.jpg\" alt=\"\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>The Global Search field helps you filter all the conversations available within\u00a0Converse Desk\u00a0to find a specific conversation. You can type in a minimum of three letters or any three digits of a record\u2019s phone number in the field to display possible matches to choose from. To Search Conversations in Converse Desk: Log in to the\u00a0SMS-Magic [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[72],"lsvr_kba_tag":[58],"class_list":["post-980","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-222converse_desk159","lsvr_kba_tag-converser-1-59-user"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/980","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/comments?post=980"}],"version-history":[{"count":2,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/980\/revisions"}],"predecessor-version":[{"id":4078,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/980\/revisions\/4078"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/media?parent=980"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_cat?post=980"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_tag?post=980"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}