{"id":831,"date":"2019-09-25T12:34:13","date_gmt":"2019-09-25T12:34:13","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce\/?post_type=lsvr_kba&#038;p=831"},"modified":"2020-04-24T05:19:56","modified_gmt":"2020-04-24T05:19:56","slug":"view-key-metrics","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/view-key-metrics\/","title":{"rendered":"View Key Metrics"},"content":{"rendered":"\n<p>The table below highlights the key metrics that are available: <\/p>\n\n\n\n<table class=\"wp-block-table is-style-stripes\"><tbody><tr><td><strong>Reports<\/strong><\/td><td><strong>Description<\/strong><\/td><\/tr><tr><td>Replies Pending<\/td><td>Displays a count of all Active Conversations where the last message in the trail is an incoming message.\u200b<\/td><\/tr><tr><td>All Messages Sent<\/td><td>Displays a count of all conversations that includes a single outgoing message.<\/td><\/tr><tr><td>All Messages Received<\/td><td>Displays the count of messages received during the default 30 days period for which reports are generated.<\/td><\/tr><tr><td>Today\u2019s Active Conversations<\/td><td>Displays all conversations that have occurred within the 30 day period and for which the conversation status is displayed as OPEN.<\/td><\/tr><\/tbody><\/table>\n","protected":false},"excerpt":{"rendered":"<p>The table below highlights the key metrics that are available: Reports Description Replies Pending Displays a count of all Active Conversations where the last message in the trail is an incoming message.\u200b All Messages Sent Displays a count of all conversations that includes a single outgoing message. All Messages Received Displays the count of messages [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[53],"lsvr_kba_tag":[58],"class_list":["post-831","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-221converse_home159","lsvr_kba_tag-converser-1-59-user"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/831","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/comments?post=831"}],"version-history":[{"count":5,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/831\/revisions"}],"predecessor-version":[{"id":4136,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/831\/revisions\/4136"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/media?parent=831"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_cat?post=831"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_tag?post=831"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}