{"id":565,"date":"2019-09-24T07:32:22","date_gmt":"2019-09-24T07:32:22","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce\/?post_type=lsvr_kba&#038;p=565"},"modified":"2020-04-24T05:19:24","modified_gmt":"2020-04-24T05:19:24","slug":"conversations-2","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/conversations-2\/","title":{"rendered":"Conversations Overview 1.59"},"content":{"rendered":"<p class=\"p_Normal\">&nbsp;There are three sections under which you can define the Conversation layout and view:<\/p>\n<p class=\"p_Normal\"><strong>Converse Desk Layouts<\/strong> &#8211; Under the <strong>Converse Desk Layouts<\/strong> tab, you can help users configure the following:<\/p>\n<ul>\n<li class=\"p_Bullet1\"><span class=\"f_Bullet1\">Conversation Filters and Global Filters for specific users and profiles.<\/span><\/li>\n<li class=\"p_Bullet1\"><span class=\"f_Bullet1\">Color theme for the Converse Desk.<\/span><\/li>\n<li class=\"p_Bullet1\"><span class=\"f_Bullet1\">Conversation Topic Layout.<\/span><\/li>\n<\/ul>\n<p class=\"p_Normal\"><strong>Message Settings<\/strong> \u2013 Under the Message Settings tab you can define the following:<\/p>\n<ul>\n<li class=\"p_Bullet1\"><span class=\"f_Bullet1\">The color theme for displaying Automated messages.<\/span><\/li>\n<li class=\"p_Bullet1\"><span class=\"f_Bullet1\">Information to be displayed under every Incoming and Outgoing message bubble.<\/span><\/li>\n<li class=\"p_Bullet1\"><span class=\"f_Bullet1\">Information to be displayed under the information lookup fields.<\/span><\/li>\n<\/ul>\n<p class=\"p_Normal\"><strong>General Settings<\/strong> &#8211; Under the General Settings tab, you can disable or enable user privileges for the following features:<\/p>\n<ul>\n<li class=\"p_Bullet1\"><span class=\"f_Bullet1\">Send Canned Responses<\/span><\/li>\n<li class=\"p_Bullet1\"><span class=\"f_Bullet1\">Define Character Limit for Messages<\/span><\/li>\n<li class=\"p_Bullet1\"><span class=\"f_Bullet1\">Internal Note<\/span><\/li>\n<li class=\"p_Bullet1\"><span class=\"f_Bullet1\">Configure CRM Actions<\/span><\/li>\n<li class=\"p_Bullet1\">Configure Related Conversation<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp;There are three sections under which you can define the Conversation layout and view: Converse Desk Layouts &#8211; Under the Converse Desk Layouts tab, you can help users configure the following: Conversation Filters and Global Filters for specific users and profiles. Color theme for the Converse Desk. Conversation Topic Layout. Message Settings \u2013 Under the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[],"lsvr_kba_tag":[61,57],"class_list":["post-565","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_tag-configure-converse-settings","lsvr_kba_tag-converse-1-59-admin"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/565","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/comments?post=565"}],"version-history":[{"count":4,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/565\/revisions"}],"predecessor-version":[{"id":3072,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/565\/revisions\/3072"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/media?parent=565"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_cat?post=565"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_tag?post=565"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}