{"id":4938,"date":"2020-07-06T07:46:24","date_gmt":"2020-07-06T07:46:24","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce\/?post_type=lsvr_kba&p=4938"},"modified":"2020-07-06T08:49:09","modified_gmt":"2020-07-06T08:49:09","slug":"creating-facebook-templates","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/creating-facebook-templates\/","title":{"rendered":"Creating Facebook Templates"},"content":{"rendered":"\n

According to your use case, you can create templates and tag it to single\/multiple channels such as SMS and Facebook Messenger. Once you tag a template to the Facebook Messenger channel, you will have to fill the channel-specific information along with the basic template information. Channel specific information will be only required while mapping template with a use-case specific Message Tag.<\/p>\n\n\n\n

You can add templates without mapping them with Message Tag as well, just by tagging them with Facebook Messenger channel where channel-specific information won\u2019t be required and these can be only used for sending Facebook session messages i.e. in the recipients 24 hr active window.<\/p>\n\n\n\n

We will be tagging your existing templates with all channels so that you need not have to perform an additional step to use them for Facebook messaging. <\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n
\n Notes:<\/strong>
\n

1. You must select the checkbox \u2018Map this template with Facebook Message Tag?\u2019 only while mapping template with Message Tag.<\/p>\n \n

2. You can refer to the \u2018Understanding Facebook Messaging\u2019 section to know more about supported tags and message contents that are allowed and not-allowed against each tag. Please note that usage of these tags outside of the approved use cases may result in restrictions on the Page’s ability to send messages.<\/p>\n <\/div>\n","protected":false},"excerpt":{"rendered":"

According to your use case, you can create templates and tag it to single\/multiple channels such as SMS and Facebook Messenger. Once you tag a template to the Facebook Messenger channel, you will have to fill the channel-specific information along with the basic template information. Channel specific information will be only required while mapping template […]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[567],"lsvr_kba_tag":[],"class_list":["post-4938","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-facebook-messaging"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/4938","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/comments?post=4938"}],"version-history":[{"count":1,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/4938\/revisions"}],"predecessor-version":[{"id":4939,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/4938\/revisions\/4939"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/media?parent=4938"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_cat?post=4938"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_tag?post=4938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}