{"id":4900,"date":"2020-07-03T15:01:05","date_gmt":"2020-07-03T15:01:05","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce\/?post_type=lsvr_kba&#038;p=4900"},"modified":"2020-07-06T08:49:30","modified_gmt":"2020-07-06T08:49:30","slug":"quality-rating-and-status","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/quality-rating-and-status\/","title":{"rendered":"Quality Rating and Status"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>Quality Rating<\/strong><\/h3>\n\n\n\n<p>It shows the quality of the messages your customers received in the past 24 hours. Under the Quality Rating column, there are three different quality states:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Green: High quality<\/li><li>Yellow: Medium quality<\/li><li>Red: Low quality<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Statuses<\/strong><\/h3>\n\n\n\n<p>There are different statuses for phone numbers that refer to its connectivity:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Pending: This is when a business first sets up a phone number that hasn\u2019t yet been on-boarded and approved<\/li><li>Connected: The phone number is online and functioning normally<\/li><li>Offline: The phone number is currently not reachable by WhatsApp servers or is not otherwise online<\/li><\/ul>\n\n\n\n<p>Occasionally, a phone number may show one of two particular statuses that are related to quality and messaging limits: Flagged and Restricted.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Flagged<\/strong>: This is a warned state. When the quality rating reaches a low (red) state, the phone number is moved to a Flagged status. If the quality rating improves to a high (green) or medium (yellow) state over 7 days, the phone number will return to a Connected status. If the quality rating does not improve within 7 days, the number will still return to a Connected status but with a lower messaging limit imposed on it.<\/li><li><strong>Restricted:<\/strong> Phone numbers that reach their messaging limit are moved to a Restricted state. During a Restricted state, the number will be unable to send any notification messages until the 24-hour window for sending messages is reset. They can still respond to any messages initiated by users.<\/li><\/ul>\n\n\n\n<p>To maintain high quality, WhatsApp recommends the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Make sure messages follow the <a href=\"https:\/\/www.whatsapp.com\/legal\/business-policy\/?fbclid=IwAR1ec4FMqKNTvk3K6ZQ7jzrKhrZjqVl9JF8nheX_gnjSt5io8Jrj2hbBJXE\" target=\"_blank\" rel=\"noreferrer noopener\">WhatsApp<\/a> Messaging guidelines<\/li><li>Only send messages to users who have opted to receive messages from your business<\/li><li>Make the messages highly personalized and useful to users. Avoid sending open-ended welcome messages or introductory messages.<\/li><li>Be mindful of messaging frequency, avoid sending customers too many messages a day. Be thoughtful of informational messages, optimizing for content and length.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Quality Rating It shows the quality of the messages your customers received in the past 24 hours. Under the Quality Rating column, there are three different quality states: Green: High quality Yellow: Medium quality Red: Low quality Statuses There are different statuses for phone numbers that refer to its connectivity: Pending: This is when a [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[562],"lsvr_kba_tag":[],"class_list":["post-4900","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-important-guidelines-on-whatsapp-messaging"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/4900","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/comments?post=4900"}],"version-history":[{"count":3,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/4900\/revisions"}],"predecessor-version":[{"id":4903,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/4900\/revisions\/4903"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/media?parent=4900"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_cat?post=4900"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_tag?post=4900"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}