{"id":4893,"date":"2020-07-03T14:55:49","date_gmt":"2020-07-03T14:55:49","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce\/?post_type=lsvr_kba&#038;p=4893"},"modified":"2020-07-06T11:20:54","modified_gmt":"2020-07-06T11:20:54","slug":"compliance-with-whatsapp-messaging","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/compliance-with-whatsapp-messaging\/","title":{"rendered":"Compliance with WhatsApp Messaging"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>1. WhatsApp guidelines on How to Get Opt-in for WhatsApp<\/strong><\/h3>\n\n\n\n<p>As per WhatsApp <a href=\"https:\/\/developers.facebook.com\/docs\/whatsapp\/guides\/opt-in\" target=\"_blank\" rel=\"noreferrer noopener\">Business Guides<\/a>, Businesses can obtain opt-in in a multitude of ways, both on and off WhatsApp. Ultimately, we want to help people receive useful information from businesses they want to hear from.Opt-in methods such as via your website, interactive voice response (IVR) flows or in a WhatsApp thread are acceptable.<\/p>\n\n\n\n<p>Businesses must follow the below requirements when obtaining opt-in:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Businesses must clearly state that a person is opting in to receive messages from the business over WhatsApp<\/li><li>Businesses must clearly state the business\u2019 name that a person is opting in to receive messages from<\/li><li>Businesses must comply with applicable law<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. SMS-Magic Compliance with WhatsApp&nbsp;<\/strong><\/h3>\n\n\n\n<p>Businesses capturing the recipients explicit WhatsApp opt-ins as per the WhatsApp guidelines mentioned above can use our out of box compliance configuration feature to setup and enforce compliance checks for WhatsApp outbound messages.<\/p>\n\n\n\n<div class=\"c-alert-message\">\n    <strong>Notes:<\/strong><br>\n    <p>1. Consent capturing and enforcing the compliance check for WhatsApp messaging is applicable on top of 24 hr session window handling done at recipient level.<\/p>\n    \n    <p>2. System will apply a compliance check for all the WhatsApp messages sent using registered MTM templates.<\/p>\n\n<p>3. Compliance checks for free flowing text messages as well as messages sent using non-registered templates will be taken care of by the 24 hr session window handling at recipient level as already explained in the sections above.<\/p>\n\n<p>4. You won\u2019t be able to capture consents specific to messaging content type.On explicit WhatsApp opt-ins, recipients consents will be captured only against the WhatsApp senderID and system will check the same while you send WhatsApp outbound messages.<\/p>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>1. WhatsApp guidelines on How to Get Opt-in for WhatsApp As per WhatsApp Business Guides, Businesses can obtain opt-in in a multitude of ways, both on and off WhatsApp. Ultimately, we want to help people receive useful information from businesses they want to hear from.Opt-in methods such as via your website, interactive voice response (IVR) [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[561],"lsvr_kba_tag":[],"class_list":["post-4893","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-getting-started-with-whatsapp-messaging"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/4893","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/comments?post=4893"}],"version-history":[{"count":3,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/4893\/revisions"}],"predecessor-version":[{"id":4969,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/4893\/revisions\/4969"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/media?parent=4893"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_cat?post=4893"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_tag?post=4893"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}