{"id":4600,"date":"2020-01-28T06:11:25","date_gmt":"2020-01-28T06:11:25","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce\/?post_type=lsvr_kba&p=4600"},"modified":"2020-04-24T05:19:05","modified_gmt":"2020-04-24T05:19:05","slug":"sender-id-configuration","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/sender-id-configuration\/","title":{"rendered":"Sender ID and Assignment"},"content":{"rendered":"\n

Sender ID is an alphanumeric name or number that appears on the mobile device and helps to identify the sender of the message. It can be a long code or shortcode that you assign to a single user, multiple users, or a profile. Inbound numbers should be used as the Sender Id to receive replies to your outbound messages. <\/p>\n\n\n\n

There are some countries that allow you to send SMS with Alphanumeric Sender ID. To get replies you\u2019ll need to procure an Inbound number and give reply instructions in the text of the SMS you send. For example, Dear Customer, Enjoy the Rewardz Festival on your Credit Card. To know more, SMS \u2018JOIN\u2019 to 5676756 and register now. For TnC, please visit http:\/\/bit.ly\/6463nf\u2019.<\/p>\n\n\n\n

Alphanumeric sender ID is not allowed in some countries including US, Canada, and Brazil because of carrier regulations. Therefore, non-compliance to these local carrier regulations may prevent your messages from getting delivered.
<\/br>\nYou need to reach out to sales@screen-magic.com to get the sender ID added to your org. The sender ID will then be populated in the Sender ID & Assigment section in th configuration steps.<\/div>\n\n\n\n

You can configure Sender IDs for different organizations, teams, or individuals or Campaigns or Messaging Programs to appear as you want on the customer\u2019s mobile device. <\/p>\n\n\n\n

Add Sender ID<\/strong><\/h4>\n\n\n\n

1. On the Sender ID and Assignment page, click Add Sender ID<\/strong>. The New SMS SenderId pop-up window appears.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

2. Enter the information in each field. Fields marked with a red asterisk are mandatory. Refer to the following table for more details on individual fields.<\/p>\n\n\n\n

Field<\/strong><\/td>Description<\/strong><\/td><\/tr>
Label<\/td> A name to identify the new number or Sender ID. <\/td><\/tr>
Sender ID<\/td> The number procured and assigned to the account. <\/td><\/tr>
Used For<\/td>The Admin assigns how the Sender ID is used based on the requirements of the organization. The options are:

\u2022 Both \u2013 The Sender ID is used for both incoming and outgoing messages.
\u2022 Incoming \u2013 The Sender ID is used only for incoming messages.
\u2022 Outgoing \u2013 The Sender ID is used only for outgoing messages.

When you select this option you can associate another number with this Sender ID for sending incoming messages. <\/td><\/tr>
Description<\/td> A brief description of the Sender ID.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

3. Click Save<\/strong>.<\/p>\n\n\n\n

Edit Sender ID<\/strong><\/h4>\n\n\n\n

1. Click the Options<\/strong> icon next to the Sender ID you want to edit. <\/p>\n\n\n\n

2. Click Edit<\/strong>. The Edit SMS Sender ID pop-up window appears.<\/p>\n\n\n\n

\"\"<\/figure><\/div>\n\n\n\n

3. Change the information as needed. Fields marked with a red asterisk are mandatory. Refer to the following table for more details on individual fields. <\/p>\n\n\n\n

Field<\/strong><\/td>Description<\/strong><\/td><\/tr>
Label<\/td> A name to identify the new number or Sender ID. <\/td><\/tr>
Sender ID<\/td> The number procured and assigned to the account. <\/td><\/tr>
Used For<\/td>The Admin assigns how the Sender ID is used based on the requirements of the organization. The options are:

\u2022 Both \u2013 The Sender ID is used for both incoming and outgoing messages.
\u2022 Incoming \u2013 The Sender ID is used only for incoming messages.
\u2022 Outgoing \u2013 The Sender ID is used only for outgoing messages.

When you select this option you can associate another number with this Sender ID for sending incoming messages. <\/td><\/tr>
Description<\/td> A brief description of the Sender ID. <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

4. Click Save<\/strong>.<\/p>\n\n\n\n

Assign Sender ID<\/strong><\/h4>\n\n\n\n

1. On the Sender ID and Assignment page, click next to the Sender ID to which you want to assign users. The dropdown menu appears.<\/p>\n\n\n\n

2. Click Assign to Users<\/strong>. The Assign to Users popup window appears.<\/p>\n\n\n\n

3. Enter at least 3 characters to search for users or profiles.<\/p>\n\n\n\n

4. Click Add<\/strong>. The users or profiles are assigned to the Sender ID.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Manage Notifications<\/strong><\/h4>\n\n\n\n

1. On the Sender ID and Assignment page, click the Options<\/strong> icon next to the Sender ID for which you want to manage notifications. The dropdown menu appears.<\/p>\n\n\n\n

2. Click Manage Notifications<\/strong>. <\/p>\n\n\n\n

3. In Recipient<\/strong>, select the recipient who will be notified of receiving an incoming message. Refer to the following table for more details on the available options for notifying recipients.<\/p>\n\n\n\n

Field<\/strong><\/td>Description<\/strong><\/td><\/tr>
Don\u2019t notify to anyone<\/td>The Sender ID does not receive a notification.<\/td><\/tr>
User assigned to Sender ID<\/td>The user assigned to the Sender ID receives the notification.<\/td><\/tr>
Last Sender<\/td>The last user of the Sender ID receives the notification. This is relevant when the Sender ID is assigned to multiple users or a profile.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

4. In Email Template<\/strong>, select the email template you want to send with the notification. The Subject<\/strong> and Description<\/strong> fields display the template content.<\/p>\n\n\n\n

5. Click Save<\/strong>.<\/p>\n\n\n\n

\"\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

Sender ID is an alphanumeric name or number that appears on the mobile device and helps to identify the sender of the message. It can be a long code or shortcode that you assign to a single user, multiple users, or a profile. Inbound numbers should be used as the Sender Id to receive replies […]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[538],"lsvr_kba_tag":[541,539,540],"class_list":["post-4600","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-converse-settings","lsvr_kba_tag-configuration","lsvr_kba_tag-diy","lsvr_kba_tag-installation"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/4600","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/comments?post=4600"}],"version-history":[{"count":7,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/4600\/revisions"}],"predecessor-version":[{"id":4682,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/4600\/revisions\/4682"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/media?parent=4600"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_cat?post=4600"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_tag?post=4600"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}