{"id":4071,"date":"2019-11-16T10:50:14","date_gmt":"2019-11-16T10:50:14","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce\/?post_type=lsvr_kba&p=4071"},"modified":"2020-04-24T05:19:55","modified_gmt":"2020-04-24T05:19:55","slug":"view-conversations-in-converse-inbox","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/view-conversations-in-converse-inbox\/","title":{"rendered":"View Conversations in Converse Inbox"},"content":{"rendered":"\n

In addition to the default Converse Desk tab that helps you view and manage conversations, SMS-Magic Converse provides another option to view and edit conversations. The Converse Inbox provides a smaller and more compact view of all conversations.<\/p>\n

View from Record Details<\/h3>\n

If you have added Converse Inbox to a record page such as lead or contacts as a tab, then you can view the converstions in the tab that you have added. See the SMS-Magic Converse Admin Guide for information about configuring Converse Inbox.
\nFor example, if you have added Converse Inbox to the Contact page, then to view conversations with that contact, perform the following steps: \n

    \n\t
  1. On the Salesforce Home page, click <\/span>\"SMS-MagicConverse_Usermanual_1.56_img24\". <\/span><\/li>\n\t
  2. Under <\/span>All Items, click <\/span>Contacts. <\/span>\n
    Under Contacts click and then select All Contacts<\/b> to view the complete contact record list.<\/div>\n<\/li>\n\t
  3. Click a contact record.<\/span>\n
  4. Click the Converse Desk<\/b> tab to see the conversation view under the record detail.<\/span><\/span><\/li>\n<\/ol>\n\n\n\n

    View from Home Page<\/h3>\n\n\n\n
      \n\t
    1. On the Salesforce Home page, click <\/span>\"SMS-MagicConverse_Usermanual_1.56_img24\".<\/span><\/li>\n\t
    2. Click <\/span>Sales Console. The Console page appears displaying a narrow panel at the bottom of the screen comprising the <\/span>Conversation Viewand the <\/span>History <\/span>tab.<\/span><\/li>\n\t
    3. Click the <\/span>Conversation View. The conversation list displaying the conversations belonging to the contact currently active on the Salesforce page appears.<\/span>\n \n
      The Converse Inbox header bar color will vary depending on your selected theme for the Converse Desk.\nThe header bar also displays the notifications for all new incoming messages.<\/div>\n<\/li>\n\t
    4. Click <\/span>\"IconDnArrow01\" <\/span>next to the contact name and then click <\/span>All. The available conversation details belonging to all records appear.<\/span><\/li>\n<\/ol>\n<\/span>\n\n
      Click Reset<\/b> to revert to the default view.<\/div>\n","protected":false},"excerpt":{"rendered":"

      In addition to the default Converse Desk tab that helps you view and manage conversations, SMS-Magic Converse provides another option to view and edit conversations. The Converse Inbox provides a smaller and more compact view of all conversations. View from Record Details If you have added Converse Inbox to a record page such as lead […]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[72],"lsvr_kba_tag":[59],"class_list":["post-4071","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-222converse_desk159","lsvr_kba_tag-converse-1-59-user"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/4071","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/comments?post=4071"}],"version-history":[{"count":12,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/4071\/revisions"}],"predecessor-version":[{"id":4562,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/4071\/revisions\/4562"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/media?parent=4071"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_cat?post=4071"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_tag?post=4071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}