{"id":3950,"date":"2019-10-31T10:56:55","date_gmt":"2019-10-31T10:56:55","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce\/?post_type=lsvr_kba&#038;p=3950"},"modified":"2020-04-24T05:19:05","modified_gmt":"2020-04-24T05:19:05","slug":"unable-to-send-or-receive-messages-due-to-insufficient-privileges","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/unable-to-send-or-receive-messages-due-to-insufficient-privileges\/","title":{"rendered":"Unable to Send or Receive Messages Due to Insufficient Privileges"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>Issue &nbsp;Scenario<\/strong><\/h3>\n\n\n\n<p>User is unable to send or receive messages owing to insufficient privileges.<\/p>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\" \/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Possible Causes<\/strong><\/h3>\n\n\n\n<p>The user does not have appropriate permissions to create SMS records.<\/p>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\" \/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Solution<\/strong><\/h3>\n\n\n\n<p>A minimum set of access is required to send and receive text messages. \u00a0Refer the section on SMS-Magic Converse Permission Details in the\u00a0<a href=\"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/manage-user-permissions\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">SMS-Magic Converse Guide for Salesforce Admin<\/a>\u00a0following link to review and grant appropriate access.<\/p>\n\n\n\n<p>You can also grant the SMS-Magic Permission sets to users.<br>The Permission Management section under Converse Settings provides the details on available permissions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Issue &nbsp;Scenario User is unable to send or receive messages owing to insufficient privileges. Possible Causes The user does not have appropriate permissions to create SMS records. Solution A minimum set of access is required to send and receive text messages. \u00a0Refer the section on SMS-Magic Converse Permission Details in the\u00a0SMS-Magic Converse Guide for Salesforce [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[495],"lsvr_kba_tag":[518,500],"class_list":["post-3950","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-permission-licensing-issues","lsvr_kba_tag-unable-to-send-or-receive-messages-due-to-insufficient-privileges","lsvr_kba_tag-troubleshooting"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/3950","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/comments?post=3950"}],"version-history":[{"count":1,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/3950\/revisions"}],"predecessor-version":[{"id":3951,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/3950\/revisions\/3951"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/media?parent=3950"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_cat?post=3950"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_tag?post=3950"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}