{"id":3938,"date":"2019-10-31T10:44:09","date_gmt":"2019-10-31T10:44:09","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce\/?post_type=lsvr_kba&#038;p=3938"},"modified":"2020-04-24T05:19:05","modified_gmt":"2020-04-24T05:19:05","slug":"ecd-shows-no-indication-of-incoming-messages","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/ecd-shows-no-indication-of-incoming-messages\/","title":{"rendered":"ECD Shows no Indication of Incoming Messages"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>Issue Scenario<\/strong><\/h3>\n\n\n\n<p>The ECD does not show any indication when the user receives incoming messages in the ECD.<\/p>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\" \/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Possible Causes<\/strong><\/h3>\n\n\n\n<p>The following are the possible causes for the issue:<\/p>\n\n\n\n<p>\u2022The push topics are not configured correctly.<\/p>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\" \/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Solution<\/strong><\/h3>\n\n\n\n<p>\u2022Configure Push topics accurately.<\/p>\n\n\n\n<p>\u2022Contact the &nbsp;Dev team, if you fail to receive notification in ECD even after push topics are configured appropriately.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Issue Scenario The ECD does not show any indication when the user receives incoming messages in the ECD. Possible Causes The following are the possible causes for the issue: \u2022The push topics are not configured correctly. Solution \u2022Configure Push topics accurately. \u2022Contact the &nbsp;Dev team, if you fail to receive notification in ECD even after [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[496],"lsvr_kba_tag":[514,500],"class_list":["post-3938","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_cat-incoming-message-issues","lsvr_kba_tag-ecd-shows-no-indication-of-incoming-messages","lsvr_kba_tag-troubleshooting"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/3938","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/comments?post=3938"}],"version-history":[{"count":1,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/3938\/revisions"}],"predecessor-version":[{"id":3939,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/3938\/revisions\/3939"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/media?parent=3938"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_cat?post=3938"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_tag?post=3938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}