{"id":2897,"date":"2019-09-30T11:41:29","date_gmt":"2019-09-30T11:41:29","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/sender-id-and-assignment-2-copy\/"},"modified":"2020-04-24T05:19:40","modified_gmt":"2020-04-24T05:19:40","slug":"sender-id-and-assignment-2-158","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/sender-id-and-assignment-2-158\/","title":{"rendered":"Sender ID and Assignment Overview  1.58"},"content":{"rendered":"<p class=\"p_Normal\">A Sender ID is an alphanumeric name or number that appears on the mobile device and helps to identify the sender of the message. It can be a long code or shortcode that you assign&nbsp;to a single user, multiple users, or a profile.<\/p>\n<p class=\"p_Normal\">You can configure Sender IDs for different organizations, teams or individuals to appear as you want on the recipient&#8217;s mobile device(s).<\/p>\n<p class=\"p_Normal\">You can configure the default templates you wish to use to notify the User assigned to a Sender ID on any incoming message.<\/p>\n<p class=\"p_Normal\">In case the Sender ID is assigned to multiple users or a profile, the incoming message notification is sent as per the rules defined in the Sender ID assignment settings page.<br \/>\nFor example, if the<span>&nbsp;<\/span><strong>Notification Recipient<\/strong><span>&nbsp;<\/span>field displays <strong>Last Sender<\/strong><span>&nbsp;as its value,&nbsp;<\/span>then the incoming message goes to the last user (within the profile or group of users) who sent the message.<\/p>\n<p class=\"p_Normal\">In the<span>&nbsp;<\/span><strong>Manage Notification<\/strong><span>&nbsp;<\/span>pop-up window, you can configure the notification of a Sender ID. You set the recipient of the notification as well as select the email template to be used for notifying the recipients.<\/p>\n<p class=\"p_Normal\">To know more about email templates and how to create them, click<span>&nbsp;<\/span><a href=\"https:\/\/help.salesforce.com\/articleView?id=email_templates_landing_page.htm&amp;type=5\" target=\"https:\/\/help.salesforce.com\/articleView?id=email_templates_landing_page.htm&amp;type=5\" class=\"weblink\" rel=\"noopener noreferrer\">here<\/a>.<\/p>\n<p class=\"p_Normal\">You can associate an incoming number to a Sender ID only if it is defined for&nbsp; outgoing messages. Country-wise restrictions determine if the same Sender ID can be used for both incoming or outgoing messages.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Sender ID is an alphanumeric name or number that appears on the mobile device and helps to identify the sender of the message. It can be a long code or shortcode that you assign&nbsp;to a single user, multiple users, or a profile. You can configure Sender IDs for different organizations, teams or individuals to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[],"lsvr_kba_tag":[61,388],"class_list":["post-2897","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_tag-configure-converse-settings","lsvr_kba_tag-converse-1-58-admin"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/2897","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/comments?post=2897"}],"version-history":[{"count":1,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/2897\/revisions"}],"predecessor-version":[{"id":2900,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/2897\/revisions\/2900"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/media?parent=2897"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_cat?post=2897"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_tag?post=2897"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}