{"id":1829,"date":"2019-09-27T13:01:58","date_gmt":"2019-09-27T13:01:58","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce\/?post_type=lsvr_kba&#038;p=1829"},"modified":"2020-04-24T05:19:56","modified_gmt":"2020-04-24T05:19:56","slug":"lightning-utility-bar","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/lightning-utility-bar\/","title":{"rendered":"Lightning Utility Bar"},"content":{"rendered":"\n<h5 class=\"wp-block-heading\">Overview<\/h5>\n\n\n\n<p>Converse Inbox for&nbsp;Lightning Utility Bar&nbsp;feature helps the user to see and reply to new messages from the utility bar of the configured lightning console app.<\/p>\n\n\n\n<p>The utility bar in Salesforce is broadly defined as a single-column Lightning page. Before setting up a utility bar for a lightning console app the user keeps following in mind:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The&nbsp;application is version 1.54 and above.<\/li><li>Utility bar can only be applied to Lightning apps.<\/li><li>The utility bar does not support Visualforce pages or components.<\/li><li>The utility bar does not fully support the Chatter Publisher and Feed components.<\/li><li>The History utility works in Lightning console apps only.<\/li><li>The Omni-Channel&nbsp;utility works in the Lightning Service Console app only.<\/li><\/ul>\n\n\n\n<p>Converse Inbox lets the user respond to new or unread messages with ease without disrupting their workflow. With the Converse Inbox the user can respond to opportunities to new messages from leads or prospects.<\/p>\n\n\n\n<ol>\n<li>From the Salesforce navigation on the top right click <img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/08\/icon-20.jpg\" \/> and then click Setup.\n<\/li><br><p><img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/09\/lub-1.jpg\" \/><\/p>\n\n<li>Select App Manager by:<\/li>\n<ul>\n<li>Using the Search Setup field, or<\/li>\n<li>Using the Quick Find search field, or<\/li>\n<li>Selecting Platform Tools Apps &amp; App Manager.\n<\/li><br><p><img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/09\/lub-2.jpg\" \/><\/p>\n<\/ul>\n<li>Select the Lightning App Type you want to edit.\n<\/li><br><p><img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/09\/lub-3.jpg\" \/><\/p>\n\n<li>Select Utility Items from the App Settings list.\n<\/li><br><p><img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/09\/lub-4.jpg\" \/><\/p>\n<li>Click Add Utility Item and scroll down and select Conversations View.\n<\/li><br><p><img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/09\/lub-5.jpg\" \/><\/p>\n<li>Under Component Properties, do the following:<\/li>\n<ul>\n<li>Set UI Context to Lightning.<\/li>\n<li>Set Embed Context to Tab.\n<\/li><br><p><img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/09\/lub-6.jpg\" \/><\/p>\n<\/ul>\n<li>Select the Enable Contextual Conversation check box to view all related conversations.<\/li>\n<li>Click Save.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Overview Converse Inbox for&nbsp;Lightning Utility Bar&nbsp;feature helps the user to see and reply to new messages from the utility bar of the configured lightning console app. The utility bar in Salesforce is broadly defined as a single-column Lightning page. Before setting up a utility bar for a lightning console app the user keeps following in [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[],"lsvr_kba_tag":[57],"class_list":["post-1829","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_tag-converse-1-59-admin"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1829","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/comments?post=1829"}],"version-history":[{"count":2,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1829\/revisions"}],"predecessor-version":[{"id":2939,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1829\/revisions\/2939"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/media?parent=1829"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_cat?post=1829"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_tag?post=1829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}