{"id":1670,"date":"2019-09-27T10:41:43","date_gmt":"2019-09-27T10:41:43","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce\/?post_type=lsvr_kba&#038;p=1670"},"modified":"2020-04-24T05:19:38","modified_gmt":"2020-04-24T05:19:38","slug":"customize-conversation-topic-view","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/customize-conversation-topic-view\/","title":{"rendered":"Customize Conversation Topic View"},"content":{"rendered":"\n<ol>\n\t<li>Log in to Salesforce and access SMS-Magic Converse.<\/li>\n\t<li>Click the <b>Converse Settings<\/b> tab.\n<\/li><br><p>\n<img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/08\/reg-n-rem-setng-1.59-9.jpg\"><\/p>\n\t<li>Click the <b>Conversations<\/b> section on the left.<\/li>\n\t<li>Click the <strong>Converse Desk Layouts<\/strong> tab.<\/li>\n\t<li>Under <strong>Conversation Topic<\/strong>,&nbsp;select the object.<\/li>\n\t<li>Under <strong>Template Name<\/strong>, select the relevant templates from the drop-down lists.<\/li>\n\t<li>Under <strong>Field Name<\/strong>, select the relevant name for the field from the drop-down list.<\/li><br><p>\n<img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/09\/conversation-topic-view-1.59-2.jpg\"><\/p>\n&nbsp;\n\t<li>Click <strong>Save Changes<\/strong> at the bottom of the Converse Desk Layouts tab page.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Log in to Salesforce and access SMS-Magic Converse. Click the Converse Settings tab. Click the Conversations section on the left. Click the Converse Desk Layouts tab. Under Conversation Topic,&nbsp;select the object. Under Template Name, select the relevant templates from the drop-down lists. Under Field Name, select the relevant name for the field from the drop-down [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[],"lsvr_kba_tag":[61,57],"class_list":["post-1670","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_tag-configure-converse-settings","lsvr_kba_tag-converse-1-59-admin"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1670","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/comments?post=1670"}],"version-history":[{"count":4,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1670\/revisions"}],"predecessor-version":[{"id":2851,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1670\/revisions\/2851"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/media?parent=1670"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_cat?post=1670"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_tag?post=1670"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}