{"id":1663,"date":"2019-09-27T10:39:32","date_gmt":"2019-09-27T10:39:32","guid":{"rendered":"https:\/\/staging.txtbox.in\/docs\/salesforce\/?post_type=lsvr_kba&#038;p=1663"},"modified":"2020-04-24T05:19:38","modified_gmt":"2020-04-24T05:19:38","slug":"edit-a-layout","status":"publish","type":"lsvr_kba","link":"https:\/\/staging.txtbox.in\/docs\/salesforce\/knowledge-base\/edit-a-layout\/","title":{"rendered":"Edit a Layout"},"content":{"rendered":"\n<ol>\n\t<li>Log in to Salesforce and access SMS-Magic Converse.<\/li>\n\t<li>Click the <strong>Converse Settings<\/strong> tab. \n<\/li><br><p><img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/08\/edit-msg-obj-1.59-1.jpg\" style=\"margin-left: auto;margin-right: auto\" \/><\/p>\n\t<li>Click <strong>Conversations<\/strong> section on the left.<\/li>\n\t<li>Click the <strong>Converse Desk Layouts<\/strong> tab. \n<\/li><br><p><img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/08\/create-layout-1.59-2.jpg\" style=\"margin-left: auto;margin-right: auto\" \/><\/p>\n\n&nbsp;\n\n\t<li>Under <strong>Edit<\/strong>, click <img loading=\"lazy\" decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/09\/downicon.jpg\" width=\"20\" height=\"19\" alt=\"\" class=\"wp-image-7704 alignnone size-full\" \/>\u00a0next to the layout you want to modify and then click <strong>Edit <\/strong>from the drop-down menu that appears. The Edit Layout pop-up window appears.\n<\/li><br><p> <img decoding=\"async\" src=\"\/docs\/salesforce\/wp-content\/uploads\/sites\/2\/2019\/09\/conversation_1.jpg\" style=\"margin-left: auto;margin-right: auto\" \/><\/p><li>Under <strong>Conversation Filters<\/strong>, select the filters you require or clear those that are not relevant.<\/li>\n\t<li>Under <strong>Global Filters<\/strong>, select the filters you require or clear those that are not relevant.<\/li>\n\t<li>Add or remove the user and user profile names in the <strong>Select User, Profile<\/strong> field.<\/li>\n\t<li>Click <strong>Save<\/strong>.<\/li>\n\t<li>Click <strong>Save Changes<\/strong> at the bottom of the Converse Desk Layouts tab page.<\/li>\n","protected":false},"excerpt":{"rendered":"<p>Log in to Salesforce and access SMS-Magic Converse. Click the Converse Settings tab. Click Conversations section on the left. Click the Converse Desk Layouts tab. &nbsp; Under Edit, click \u00a0next to the layout you want to modify and then click Edit from the drop-down menu that appears. The Edit Layout pop-up window appears. Under Conversation [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"lsvr_kba_cat":[],"lsvr_kba_tag":[61,57],"class_list":["post-1663","lsvr_kba","type-lsvr_kba","status-publish","format-standard","hentry","lsvr_kba_tag-configure-converse-settings","lsvr_kba_tag-converse-1-59-admin"],"_links":{"self":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1663","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba"}],"about":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/types\/lsvr_kba"}],"author":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/comments?post=1663"}],"version-history":[{"count":2,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1663\/revisions"}],"predecessor-version":[{"id":2848,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba\/1663\/revisions\/2848"}],"wp:attachment":[{"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/media?parent=1663"}],"wp:term":[{"taxonomy":"lsvr_kba_cat","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_cat?post=1663"},{"taxonomy":"lsvr_kba_tag","embeddable":true,"href":"https:\/\/staging.txtbox.in\/docs\/salesforce\/wp-json\/wp\/v2\/lsvr_kba_tag?post=1663"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}